FAQ

Q: Are my online credit card transactions secure?

A: Yes. All online transactions at LisaHsieh.com are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then decoded when it gets to us.

 

Q: Do you accept international orders?

A: We gladly accept international orders, but reserve the right to require payment via bank transfer or international money order. We are capable of responding to written customer service inquiries in English, Spanish, Italian, Chinese and Turkish. For shipping methods and costs, please go to our Shipping under Customer Service.

 

Q: Do you have a printed catalog?

A: Yes, we do have a Printable Catalog.

 

Q: How do I get coupons?

A: We offer a generous volume pricing system available to all of our customers. In concern with these lower prices, we offer additional savings and special offers through our Newsletters.

 

Q: How long will it take for me to receive my order?

A: Processing and delivery time depend on what time/day you order, which shipping method you choose and where the order is being delivered. For more information, go to our Shipping section under Customer Service.

 

Q: What is your back-order policy?

A: We make every effort to maintain our inventory, on occasion; however, we may have fewer items in stock than what you order. Should this happen, we will ship you what we have and adjust the amount of your purchase accordingly. We will back-order the remaining product. Regardless of the value of your back-order, we will make every effort to notify you by either phone or email with regard to the status of your order.

 

Q: Is there a sales tax?

A: Being a California state business, we apply current state sales tax to all orders originating in the state of California. Taxes will be excluded from your order if you are a registered business with a California state UBI number or are eligible for tax exemption.

 

Q: What is PayPal? How do I use it?

A: PayPal is a payment method becoming a very popular way to do business on the Internet. The reason being that the only people who will have your credit card or bank account information is PayPal. With PayPal, you can send money to anyone with an email address by simply signing up and logging into your account at www.PayPal.com. To send a payment, sign in to your PayPal account and click the Send Money tab. Then enter recipient’s email address and the amount you would like to send. To make balance due payments to LisaHsieh.com via PayPal, simply enter paypal@lisahsieh.com in the recipient’s email address, and enter the amount. Please remember to reference your LisaHsieh.com order number in all transactions. Your order will be processed once we are notified that your payment is cleared.

 

Q: What other shipping options do I have?

A: We provide several options to choose from. In the U.S. you can choose from U.S. Priority Mail, U.S Express Mail, FedEx Ground, and FedEx Overnight. For international orders you can choose from International Global Priority, International Global Express, or FedEx International. For more information on shipping methods, costs, and processing time, please go to the Shipping Policy section under Customer Service.IMPORTANT: FedEx will not deliver to a P.O. Box.

 

Q: Do you offer wholesale or quantity discounts?

A: We offer a volume pricing system to all our customers as well as wholesale pricing for qualified customers. Please visit our Wholesale page for details.

 

Q: Why can't I find an item that I had found before on your website?

A: If you can't find a particular item that you had found before on our website, that means it has been most likely discontinued. Items are usually discontinued because of availability or quality issues, so we will probably not be carrying the item anytime soon.

 

Q: I’ve suggested products I would like to see you carry, what happened to my suggestion?

A: Your suggestion for sure will be considered. Every product suggestion we get is notated in a suggestions log. The suggestions are presented to our Product Team for consideration, and are a major factor in our decisions in new line creation.  So, thanks again and keep the suggestions coming.